Emotional intelligence is a vital skill for new dentists – New Dentist Blog


Dentistry may be aggravating as a result of complicated working area, small office and the required knowledgeable expertise.

Affected person stress and worry surrounding the dentist can be a consider making a sometimes-challenging surroundings.

Dr. Al Sammarraie

Chances are you’ll hear “I hate going to the dentist” from sufferers or expertise resistance, which may create strain in your workspace.

Think about beginning your day with excessive spirits, excited to satisfy all of the sufferers for the day. Then, as quickly as you fortunately greet them and ask how their day goes, you’re met with, “It may very well be higher if I weren’t right here.”

The way you reply to those interactions is important as a result of you’ll be able to change the environment by encouraging the affected person to let their guard down and turn into extra engaged for the rest of their go to.

The stress a dentist could accumulate all through the day may affect their crew members. Workers conduct and interpersonal points may create extra stress on a dentist, as they’re answerable for resolving many points throughout the work surroundings. The strain of working with anxious and fearful sufferers may be detrimental to a dental practitioner. Whereas a dentist could not react psychologically to this strain, the response occurs physiologically (elevated coronary heart charge, hypertension, sweating, and so forth.). In the long term, these cases can injury the physique, inflicting stress on the guts and even an elevated threat of a coronary heart assault.

We are able to’t change the truth relating to sufferers’ fears and behavioral patterns. It’s pure. However we will be taught to simply accept the strain, deal with it with correct care and keep wholesome responses, making a a lot safer and extra welcoming surroundings for the affected person and employees.

Emotional intelligence — EQ — is the flexibility to interpret and handle your feelings, in addition to the feelings of others. It’s about utilizing your inner steerage system to make wholesome and helpful decisions primarily based in your emotional understanding. When somebody has a excessive stage of EQ, they’re capable of join with others on a deeper stage, which creates repeat enterprise and will increase the chance that sufferers will advocate their companies.

Rising up, my nation skilled warfare, and I witnessed first-hand how the absence of emotional intelligence can straight have an effect on society. I noticed how the 2003 warfare straight affected the folks. Life appeared to turn into shorter than earlier than, and it grew to become tough for me to look at. Transferring from such an surroundings and settling in a spot with completely different environment has proven me varied ranges of emotional intelligence and simply how vital it’s.

Whereas it’s true that dentists are expert at finishing up dental procedures, analysis reveals that having emotional intelligence as a dentist has a direct impact on the affected person’s expertise, and even how lengthy they stick with their dentist. Dentists have to have the ability to take care of the emotional well-being of their sufferers, too. The extra we understand that we’re being handled with equity and kindness, the higher our general expertise shall be.

Stronger relationships

EQ is answerable for lasting wholesome relationships as a result of it will increase dentists’ consciousness of the emotional modifications inside a clinic. A well-built EQ enhances the sensitivity of an individual to their very own feelings and people round them. An energetic consciousness of the emotional modifications inside a dentist’s surroundings permits the fast initiative to resolve even slight shifts within the working relationship dynamics.

Higher communication

Listening is important for efficient communication as a result of it permits us to know our listener’s emotions and wishes earlier than responding. When a dentist totally understands a affected person’s wants and why these wants should be met, they will talk far more successfully. EQ helps them hear, perceive the refined key factors of a dialog and permits them to reply appropriately and successfully.

Studying between the strains additionally helps dentists specific empathy by understanding different folks’s feelings and the foundation of those feelings. The reality behind sure feelings can stem from nearly each space of their life. This type of emotional intelligence makes it simpler for us to know our emotions and people of others. Understanding how others really feel provides us extra confidence and understanding when talking to them.

Much less anxiousness and stress

How a dentist responds below strain is an attribute that defines their success and the success of the dental division as a complete. An emotional response throughout difficult conditions masks somebody’s objectivity and skill to make rational selections.

Dental professionals profit from having excessive emotional intelligence as a result of their actions and behaviors are absorbed by each sufferers and employees. Poisonous feelings on the dental clinic can have an effect on how dentists stay their private lives and their conduct whereas on the clinic. As a dentist, such feelings will constrain your potential to encourage and inspire your employees. Profitable leaders create wholesome work environments by cultivating excessive emotional intelligence ranges, which overcome frequent emotions of stress and anxiousness within the office.


Empathy permits us all to be extra compassionate towards each other, which may solely enhance our understanding of different folks’s conduct and wishes. Empathy is useful for EQ. Understanding what another person is feeling or considering permits you to perceive their state of affairs higher and act accordingly. Emotional intelligence additionally helps you perceive how your actions have an effect on others emotionally within the dental clinic.

Assist Overcome Life Challenges

As a dentist, emotional intelligence helps you overcome challenges. The next are a few of the ways in which EQ will help you:

  • Resilience: You’re extra prone to bounce again from adversity you probably have emotional intelligence since you management your feelings. If one thing occurs, for instance, and your affected person provides damaging suggestions a couple of process — which isn’t excellent news—you’ll be capable to deal with it higher than somebody who doesn’t have robust EQ expertise.
  • Happiness: Excessive emotional intelligence means recognizing issues aren’t going nicely in your life and altering them earlier than they worsen. By doing this, dentists turn into much less depressed about points related to the working surroundings. It additionally permits higher flexibility across the dental clinic’s goals by guaranteeing dentists don’t maintain again on their duties due to undue work strain.


After years of analysis and training emotional intelligence, I’ve turn into a greater listener and drawback solver, and I at all times depict calmness in conditions when coping with tough folks. It isn’t straightforward to take care of challenges and frustration within the office. Everybody wants emotional assist from the folks they work together with day by day. Emotionally clever dentists have peace of thoughts and at all times excel of their careers.

EQ makes dentists take pleasure in training, decreasing work-related stress and burnout, probably rising their life expectancy. Dentists can then deal with sufferers with honesty, autonomy and humanity, which is in itself giving again to the group. A group that receives optimistic power transmits it again. That is the priceless reward of emotional intelligence.

Muhalab Al Sammarraie, D.D.S., grew up in Baghdad earlier than coming to the U.S. as a foreign-trained dentist. He graduated with honors in 2019 and have become a member of the ADA, California Dental Affiliation and the San Diego County Dental Society. Whereas working in the direction of his second diploma, he accrued management expertise in public, non-public, and nonprofit sectors by means of main groups and overseeing course of enchancment in schooling, social service and well being care. Dr. Al Sammarraie is at present a web site dental director at AltaMed Well being Companies, one of many nation’s largest FQHCs. He’s additionally a topic knowledgeable for the dental board of California. Outdoors of dentistry, Dr. Al Sammarraie helps activist teams in Iraq that assist warfare victims and displaced folks discover schooling and medical care.









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